Effective Date: July 8, 2025
Applies To: All bulk purchases of group license enrollment codes made by college bookstores.
📅 Return Eligibility
- Only unused and unactivated enrollment codes are eligible for return.
- Returns must be requested within 60 days after the end of the academic term (semester or quarter) in which the codes were purchased and intended for use.
- The academic term is defined by the college’s official calendar.
📦 Return Coverage Limits
- Up to 20% of the original order quantity (or dollar value) may be returned per term.
- Additional returns beyond the 20% threshold may be considered on a case-by-case basis with prior written approval.
- Returns are not accepted after the 60-day post-term window.
✅ Conditions for Acceptance
- Codes must not have been activated or redeemed.
- All returned codes must be verifiable and accompanied by:
- Original invoice or purchase reference
- List of code serial numbers
- Term for which they were purchased
💳 Refund Process
- Approved returns will be refunded via:
- Credit memo applicable to future orders, OR
- Direct refund (as per agreed terms)
- Processing time: 10–15 business days from return approval.
🚫 Exclusions
- Activated, tampered, or expired codes are not eligible for return.
- Custom digital bundles or institution-specific packages may not qualify unless otherwise specified in writing.
- Requests submitted after the 60-day post-term period will not be accepted.
📬 How to Submit a Return Request
Send your request to [help@ceuniverse.com] with:
- Subject line: Return Request – [Term Name]
- Details:
- Purchase Order or Invoice #
- List of unused codes
- Reason for return (e.g., student drop/add adjustments)
